![]() ![]() Not only the technician didn't do their job properly, the Company didn't even bother to send someone out to fix the job. I find it improbable that anyone would be taking photos of dust from someone else's house at that time of the morning. After going backwards and forwards, including with the Company Owner, the office told me they spoke to the Owner, and there was nothing they could do because I could've taken the photo of the dust and particles from another house? The photos I took were at 5am the following morning after the job, and I certainly would not be taking photos of dust and sending it to them from somewhere else. First I was told to email someone that had just gone on holidays for 3 weeks. I sent my complaint along with the photo to the office for something to be done. I took a photo of the big pile of dust and particles collected from one of the rooms, and I collected a similar amount from all the other rooms. ![]() I vacuumed the carpets the following morning and got heaps of dust and particles that looked like they came from his equ. When he left, the carpets looked like they had a lot of wet dirt. I took him up on that, and he spent half of the time on the job of what it should've taken him. The cleaner said I shouldn't do an ordinary steam clean because I won't notice any difference, and I need to do an Industrial clean, which cost about 3 times more than originally quoted for a steam clean. I booked to clean carpets in 3 bedrooms and a lounge room. Summary - I would advise anyone - don't use this Co., my experience described here dates to Jan 2020. Steam cleaning is disinfecting enough imho. To my understanding, attempts to sell us some "dis-infection" at $100 was pointless, during my 10 years of tenancy in 4 different places, I had never been asked about this by any carpet cleaners. Possibly because the carpet was very old and already had stains. Fortunately for us the agent inspection did not come up with any objections. I ended up with the feeling that a real hasty and shoddy job had been done. Previous cleans of smaller areas in other places we lived in, had taken longer, this was not at all a job properly done. That was steam cleaning of 3 fair-sized br's one study and a connecting hallway. In about 15 minutes we got a phone call from the cleaner, saying it' s all done. Anyways, my partner stepped in and cooled me off, so we left him to do the cleaning as we had to go to the Woolworths 1 km away to pick up some grocery. The person then responded very unpleasantly that I am trying to get them to write non-factual things to which I replied that is not what I said. That was not expected, so I questioned the need to do so. The person warned me that they are going to write that no dis-infection was done on the invoice. I just told him, we do not have the agent's instructions for any such treatment, and I think the owner might get something like this done if it is legally required and in my opinion, it is not a tenant's onus. The person tried to persuade us by telling us that it is legally required, etc. Read more t in our list of things advised by the estate agent, so I declined. The person advised that we should add-on the dis-infection treatment in that case. The person arrived in time and asked us some Qs about was it a rented place, how long we stayed. The house had been vacated, so we organised for the carpet steam cleaning a week before handover to the est agents. The quoted price of $173 seemed reasonable for a 3 br plus study place. Did not check their reviews before hiring them for carpet steam clean. We were moving out from rented property, came across this Co in internet searches.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |